Returns & Refunds Policy

Thank you for shopping at Alpha Appeal.

If you are not completely satisfied with your purchase from us, we will gladly assist you.

1. Returns
You have 7 working days to return an item from the date of delivery. To be eligible for a return, your item must be in the following condition/s:

  • The item must be unused and in the same condition that it was received in.
  • The item must be in the original packaging.
  • The proof of purchase/ receipt must be attached.
  • Items must be unworn, unwashed and have their original tags attached. This policy remains the same for shoes as well; they must be unworn, show no signs of wear and must be returned in their original packaging.
  • Items must be free of stains, make-up, deodorant or wear.
  • We do not accept returns of any bodysuits.

1.1. Returns Exceptions
We at Alpha Appeals reserve the right to accept, refuse, limit and or reject your returns based on the following:

  • An irregular or excessive returns history which is indicative of “Wardrobing” (a form of return fraud where an item is purchased, used, and then returned to the store for a refund or exchange).
  • An irregular or excessive returns history involving worn, altered, laundered damaged or missing items.
  • Potential fraudulent or criminal activity;
  • Similarly, we reserve the right to refuse service (online) to any customer or entity for similar actions as listed above.
  • Non-Alpha Appeal items sent to us will be discarded upon receipt.

1.2. Exchanges (Incorrect Sizing):

We at Alpha Appeals value you and appreciate your shopping with us. However, please note that our Returns Policy does not cover products that were ordered in the incorrect size. You will not be eligible for a refund for an incorrectly sized item as every item is made to order; so requesting a size exchange would require us to produce an entirely new product. Please use our Size Guide to ensure you order and purchase the correctly sized item.
2. Return Method
Please use PostNet to return your items. We only accept returns made tp PostNet Sunward Lifestyle (Shop 9 Sunward Lifestyle Centre, Cnr Kingfisher Ave. & Trichardt Rd, Sunward Park, Boksburg, 1459).

Please note that you will be responsible for the shipping cost of returning items.

3. Refunds
We at Alpha Appeals, unfortunately, do not do refunds. We, however, offer exchanges through purchases of Branded Feet items ONLY.
4. Returns Enquiries
Should you have any queries on how to return your item/s, contact us at orders@alphappeal.co.za