Frequently Asked Questions

Getting Started

1. What is Alpha Appeal?
Alpha Appeal is a textile company that focuses on uplifting local art and fashion. It assists brands with manufacturing, distributing and marketing their apparel to their various target audiences locally and globally. It offers a platform for designers to create, sell and promote their brands and/or apparel.

2. How much does it cost to be part of Alpha Appeal?
You can fill out any of the forms available through the Be Alpha tab on the top right hand corner of our website and one of our friendly staff members will reach out to you shortly after submission. Alternatively, you can mail us at: hello@alphaapeal.co.za

3. Can I use my own company name on Alpha Appeal?
Every brand on Alpha Appeal is unique and appeals to a different audience so we definitely encourage individuality. You can use your own brand name on Alpha Appeal as we are a platform that exists to assist you with marketing your brand.

4. What do I need to do be part of Alpha Appeal?
To be featured on Alpha Appeal, go to the “Fashion Brand” option in the menu, fill in your details, answer a few questions about your brand, upload your logo and submit the form. One of our helpful customer service agents will contact you and help you join the Alpha Appeal family!

5. In which countries can I use Alpha Appeal?
Alpha Appeal is currently only operating in South Africa for now.

6. Which languages does Alpha Appeal support?
Alpha Appeal only supports English, for now

Selling on Alpha Appeal

1. Where can I sell with Alpha Appeal?

Your products can only be sold anywhere throughout South Africa.

2. What is the process for when I receive an order?
When a merchant receives an order, Alpha Appeal facilitates the process by taking the order, sending the order to the manufacturer, ensuring the item(s) are created to the specified size and then delivering the order to the purchaser.

Payments on Alpha Appeal

1. How can customers make payments on Alpha Appeal?
There are multiple payment methods available for customers which include but are not limited to:
o Debit/ Credit/ Cheque cards: VISA & MasterCard
o Instant EFT
o MobiCred
o Zapper
o MasterPass
o SCode

2. How can merchants receive payments on Alpha Appeal?
Merchants who are verified by and have their stores on Alpha Appeal’s platform receive detailed monthly reports on the status of apparel being sold. This allows brand owners to understand which items are excelling and which aren’t. In conjunction with this, brand owners receive monthly payments from all items sold during the course of the month directly to their business accounts. Payment terms are subject to negotiation depending on the fluidity of sales are per store.

Shopping with Alpha Appeal

1. What are your operating times?
Our site is always operational so you can make purchases 24 hours a day, throughout the year. Should you have a query, you can reach out to us using the Contact Us form and our agents will get back to you within 24 hours.

2. How can customers place orders?

To place an order, click on your preferred brand, pick out the item(s) that you want, choose the correct size(s) using our Size Guide and add to cart. Proceed to checkout, select your preferred method of payment and provide your delivery address. Once the payment has been made and your order has been placed, you will receive a confirmation email for your purchase.

3. How do customers receive items they have purchased?
Items will be delivered to the customers specified delivery address. Upon receipt of a customer’s order, a confirmation email will be sent. As soon as the item is ready to be dispatched, a tracking number will be provided to the customer’s email address.

4. Can I change or cancel my order once I have placed it?
You can change or cancel your order within a 12 hour window period of having placed your order; once this period has passed, you will not be able to cancel or change your order details once it has been confirmed. Always double-check your order details before you confirm). If you have any details that require amendment or order cancellation, send an email to orders@alphappeals.co.za with your Order Number and the Information that needs Changing or Cancellation and we will do our best to assist!

Refunds and Returns

1. Do you accept returns?
We do offer returns but not for items ordered in the wrong size because Alpha Appeal is a made to order platform so please choose your size correctly. Use our Size Guide should you have any trouble choosing a size.

Returns are subject to certain terms and conditions. To know more about our returns policy.

2. Do you offer refunds?
Unfortunately, we do not offer refunds. We are however able to offer exchanges on Branded Feet items, only.

3. What can customers do if they have received the wrong item/s?
If you have received the wrong item, please send us an email with pictures of the wrong item/s, the packaging it was delivered in and the invoice that was included with the parcel to orders@alphaappeal.co.za and one of our friendly customer service agents will be able to assist you immediately. For more information on our refunds policy, please click on this link and it will take you to our Refunds Policy.

4. My item/s arrived damaged or faulty. What do I do?
Should your items arrive damaged or faulty, please send your Order Number and an Image of the damaged item/s to orders@alphaappeal.co.za and we will rectify this for you as soon as possible.

Delivery and Shipping

1. How long does it take for my order to arrive?
The delivery address you provided will determine how long your order will take to arrive. To know more about our shipping and delivery process, visit our Delivery and Shipping Policy, all details pertaining to costings and delivery turnaround times can be viewed there.

2. How can I track the status of my order?
Once your order/payment has been approved, you will firstly receive an email as confirmation of this. A follow-up email will be sent to you confirming that your order is being processed by the manufacturer. Once your order has been processed, it will be dispatched and you will receive a Shipment Confirmation email and/or SMS containing your tracking number. Should you have any queries regarding the delivery of your item/s, please do not hesitate to contact our customer care team through email on orders@alphaappeal.co.za